A great long term relationship with a trusted technology provider requires consistent service and successful delivery. To ensure this we follow our engagement process to best align our solutions with the customers’ needs. This process identifies the correct technology and services, and builds compelling business justification for using it.

Following our engagement process ensures we best align our solutions with the customers’ needs. This process identifies the correct technology and services, and builds compelling justification for using it. Follow the process below for more information on each stage.

01. Planning
01. Planning
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01. Planning
We regularly meet with customers to plan for immediate requirements and develop long term strategies to achieve business goals, discussing the existing systems, potential for improvements and to consider new technology. The process builds the foundation from which a strong relationship is built, enabling us to stay ahead of business demands, work towards achieving shared milestones, deliver innovative solutions and review services.
02. Scope
02. Scope
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02. Scope
Failing to identify a detailed scope is a key reason why many IT projects fail. Our process ensures we spend the necessary time required to thoroughly understand the business need, operational requirements and any budgetary constraints to help clearly define the goals of the project. We then create a final scope which is agreed with the customer and used to define the key milestones of the project, including its boundaries and limitations.
03. Discovery
03. Discovery
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03. Discovery
With a clear scope in hand, we then set about gathering the information needed for the project using industry recognised tools and processes. The information gained from this free discovery phase is critical to ensure smooth delivery and often key to unlocking additional advancements. This stage of the process ensures we have the details required to consider other business systems and priorities whilst designing the best solutions to meet the scope.
04. Design
04. Design
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04. Design
With all the information now available, our team get to work designing a solution in partnership with the client to achieve the agreed scope and help build a justified business case for its deployment. Our process ensures we engage multiple experts within our team as required and utilise our professional relationships with key vendors like Microsoft to ensure a high degree of consideration and innovation.
05. Present
05. Present
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05. Present
We now have a designed solution, a detailed understanding of the current position and clearly defined scope. So it’s time to officially present our findings consisting of the documented business case and detailed implementation plan. We present this in a meeting, often accommodated at our premises in Brighton to enable the client to see first-hand our capabilities, demonstrate the recommended technologies and answer any initial questions.
06. Delivery
06. Delivery
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06. Delivery
The project is then delivered in line with the detailed implementation plan so its success can be tracked, users informed and the key milestones achieved. Any additional work outside of scope is agreed beforehand to ensure we keep the budget and project on target. When the work is completed, including the required testing, training and documentation, we meet again to close the project and agree the next phases of engagement.
07. Maintain
07. Maintain
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07. Maintain
With the solution in place and the business goals achieved, we just need to make sure it stays in tip top condition. So an agreed schedule of maintenance, either outsourced entirely to us or in partnership with the clients’ onsite IT, is put in place. This includes planned maintenance and downtime performed out of hours, if required, to minimise disruption to the users and business as a whole.
08. Review & Update
08. Review & Update
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08. Review & Update
Even the best systems need updating in the fullness of time, whether it’s a version upgrade or retirement of an old solution. This is where our engagement process comes full circle. By regularly reviewing the business requirements we ensure that solutions delivered in the past are still meeting the original scope and changing needs of the business. Planning where required to update the solution if needed.

Customer Stories

A quick review of what you can achieve with Trident

Our engagement process uncovers unique way to tailor support agreement

A large accountancy firm in the South East found themselves without their network administrator, leaving no one managing their IT systems. It was essential they maintained consistency, so called us in for advice and some immediate support. Through the engagement process we fully assessed the company’s issues, running practices and took all their IT requirements into consideration. It… Read moreRead less

Recognising a company’s key business needs defines operational goals

A professionally designed SharePoint site keeps a large construction company from suffering disruptive operational issues. A Trident customer for over 12 years called on us for advice after being dogged with the inability to centrally manage shared template documents. Its 40 users were accessing and saving multiple copies locally or on the server and not having the latest… Read moreRead less

Engaging for a smoother migration

Thorough implementation plan eradicates any chance of unexpected downtime and facilitates a smooth transition from Windows 2003 server infrastructure to a modern cloud solution ready for all future growth. Our engagement process with a large building contractor in Hampshire began when our senior consultant went onsite to assess the current situation and precisely understand all the company’s requirements.… Read moreRead less