You need your IT to perform reliably and to peak capacity. But you don’t want your non-IT staff devoting valuable time and effort to troubleshooting or to pay for support you don’t need or use. Our PrePay Standard and PrePay Managed Plans provide an answer: delivering expert, pay-as-you-go support for a competitive per-minute cost coupled with the choice of bolting on proactive managed services for added peace of mind.
With our PrePay Standard Plan, you get the IT support you need without the commitment of a fixed monthly overhead. Simply purchase prepaid 10- or 20-hour time-blocks of support and use them when required, with our time charged out on a per-minute basis. Features include access to our 1st Line Support Desk during business hours, 2-hour or 4-hour attempted remote fix or workarounds for critical server and all other issues respectively and quarterly management reviews. Plus, you can opt for additional support, bolting on options such as access to our Extended Hours 24×7 Support Line and Emergency Response cover. It means you get the support you need, paying for it by the minute so you never pay for help and assistance you don’t use.
Our PrePay Managed Plan takes IT support to the next level, adding a full suite of managed services to the core, pay-as-you-go services provided by our PrePay Basic. As well as purchasing prepaid time-blocks of support from our 1st Line Support Desk, you get regular onsite server maintenance, scheduled engineer visits and remote 24×7 server monitoring to give you the certainty that your mission-critical systems are running as they should, with these proactive services charged at a fixed monthly fee. In addition, you can add extras such as Extended Hours 24×7 Support and remote workstation monitoring for an additional cost.