Special Customer Announcement
from Trident regarding COVID-19
How we are helping.
Enabling remote working
Over the past few months we have been helping many clients set up greater remote working capability. This has included implementing remote desktop solutions, maximising the capability of existing cloud services such as Microsoft Teams, which is currently available on a one-year trial; and activating VOIP solutions to replace or run alongside existing phone solutions.
How it is affecting Trident.
General sales and account management
The majority of the Trident team are working remotely from home. They are utilising our usual forms of contact via phone (our Managed Voice service), email and Microsoft Teams. Using cloud technologies, the company is functioning as normal with sales meetings performed using video and audio conferencing.
Technical Services including our out of hours Support, MPS and DRBS
Trident technical teams are more than equipped to perform their usual job functions remotely, including providing installations, maintenance, development days and technical reviews. This work will be delivered through the remote-control element of MPS, VPN access and Remote Desktop Services. If remote work is not possible, we may still visit a site to carry out work that is safe, necessary and deemed to fall within government guidelines. However, this will be assessed on a case-by-case basis.
Although the Trident offices remain open, we discourage anyone from visiting our premises at this time. However, if you are intending to visit the office, we request you follow the self-screening guidelines below.
Please do not enter the Trident offices if:
- You have signs of fever or high temperature
- You have a new persistent cough or respiratory problems
- You have a loss or change to your sense of smell or taste
- You are classed as ‘high risk’ (clinically extremely vulnerable)
- You have been in recent contact with someone suspected or have been diagnosed with Coronavirus
The health and safety of our team, their families, and our clients are the highest priority. We continue to encourage everyone to follow the preventive measures recommended by the UK government and NHS.
Please rest assured that Trident is well positioned and prepared to work together with you through this pandemic. We ask for your patience and will continue to communicate any updates and other measures we’re taking as the situation progresses.