A long established Chartered Surveyors were suffering a multitude of technical issues that were directly affecting overall performance. Our recommendations, along with a suggested long term strategy, has transformed day to day operations.
Trident where requested to perform a network assessment so the client could better understand if and where the infrastructure was in need of work. Trident attended site to perform an initial assessment and produced a detailed report which was presented by the Business Manager to the client. The assessment uncovered many areas of concern within the existing configuration. These included poor server performance and stability, low disk space, unnecessary complexity, slow internet connectivity and un-tested backups.
The report detailed a list of recommendations and suggested a long term strategy to provide the business with a simple and robust network. The client used these recommendations to seek tenders for the necessary work and awarded the contract to Trident
We were invited to tender then put in place the planned works for the opportunity to migrate the client to Microsoft Exchange Online to provide: a reliable and redundant email service, install a robust replacement server for the line of business applications that were to remain onsite, and an all-encompassing Managed Support Agreement with Disaster Recovery Backup Services as recommended by our report.
Trident have delivered a stable, robust network, ensured better performance and user experience and most importantly provided the business with an infrastructure they have confidence in and trust.
The customer says:
We invited Trident to advise us on our network, having attended one of their seminars. Their evaluation gave us the opportunity to review our relationship with our previous IT support provider, and with Trident’s support, develop a plan to address the ongoing problem areas within our network. The first stage of this plan has been successfully achieved and we now boast of the latest IT infrastructure supported by a dedicated internet connectivity. We are very happy with the service and expertise offered by Trident.