Providing the right support proves instrumental in staying ahead of the competition
Six years ago, a local estate agent came to Trident looking for an all-encompassing support agreement to cover their 4 offices in and around Brighton. After an initial network assessment, we put forward Trident’s comprehensive Managed Support agreement as a suitable match to provide an entirely outsourced support solution.
This Trident package includes fully managed services for a predictable monthly fee and the option to add on any other services the company may specifically need.
Over the years, we have built up an excellent relationship, enabling us to become familiar with their set up, running requirements and business systems. Trident have ensured that the agreement has continued to meet their IT support requirements in line with their business and staff growth. Importantly, the plan has been in place supporting their expansion from 4, to 7 highly successful offices, all in Brighton.
Their support plan includes:
- A dedicated Technical Account Manager
- Regular engineer maintenance visits to inspect networks at all sites
- 24 x 7 monitoring for fast problem diagnosis and resolution
- Half yearly network assessment and report by Technical Account Manager
- Quarterly management reviews with a dedicated Business Manager
In addition to providing outsourced support as part of their agreement, regular meetings with their Technical and Business Managers have helped them stay ahead of the competition by ensuring they are aware of, and benefit from, the latest technologies. This has led to their recent migration to Microsoft’s cloud services including Exchange Online and Azure.
The customer says:
With no in-house IT expertise across our 7 sites, Trident plays the part of IT Manager, Advisor and Consultant ensuring we are supported, informed and always up-to-date with new technologies.