We may have a large team of technicians but this doesn’t mean the personal service is lost. We achieve this by assigning a dedicated engineer to each client, one who has an in-depth knowledge of their systems. They act as champions for the customer in our business, ensuring the rest of our team have a source of in-depth knowledge if required. These engineers form part of the client’s team along with a dedicated sales resource.
This team regularly review the support provided and meet with the customer to discuss ways in which to reduce support requirements and improve the service provided.
We also keep detailed records of customer configurations and support usage that provides our technicians with up to date configuration and historical information.
With strong professional relationships our clients come to rely on our support services as an important extension to their business. We provide support remotely, and by visiting site, depending upon the requirement. Our agreements are flexible and can be adjusted as and when the need for support changes. We pride ourselves on not tying clients into long agreements, so ensuring our support offers great value and flexibility.